The Rajasthan Guaranteed Delivery of Public Services Act, 2011 guarantees the delivery of 108 services in 53 areas concerning 15 departments. The time period kept for the delivery of services ranges from one day in the case of removal of animal carcasses from public places to two days for driving licences, 75 days for land use conversion and a maximum of 90 days for sanction of old age pension. Issue of birth/death certificates has been promised in 7-15 days and new ration card in seven days.
Under this Act, 211 services under 25 departments of the state government are covered. The state government is committed to ensuring a transparent and responsive administration and time-bound delivery of services to citizens. It is the statutory right of the citizens to obtain specified public services within a stipulated time and if the public authorities fail to provide such services within the stipulated period, they should be made liable to pay penalty.
The Act also provides that if the designated officers fail to provide a service in the maximum time allowed without sufficient and reasonable cause, they will be liable to pay a penalty of no less than Rs 500. It guarantees speedy disposal of work that would reduce corruption. The officials are bound to speedily dispose of matters and any failure on their part would result in penalties. The penalties would reflect a poor service record and affect promotional avenues of these officers.
