It is the ability to understand and regulate our emotions and that of others tohandle interpersonal relationships effectivelyIntelligence alone means the
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ability to acquire and apply knowledgeEI is inclusive of self awareness, self regulation, empathy, social skills and Motivation. The major application are:
- Improve the performance of individual worker
- Improve in overall organisational performance
- Increase in the trust , cooperation, coordination
- Better results, attainment of satisfaction
- Social Harmony
- Non Mechanisation
- Incorporation of humanistic element in organisation
- It impart loyalty among the worker and hence high retention
- It give strength to deal with unforeseen and unprecedented problems
- Ability to appreciate diversity
- Faster conflict resolution
